HERE TO HELP
Questions? Start here.
Downloads, gameplay, records and feedback. Browse common questions or choose a product.
Frequently asked questions
Why are some store links not available yet?
Each platform has its own release status. Unverified, unreleased or in-review versions show a reason. Download links open only after the product’s store page is confirmed.
How do I get the app on my phone from a computer?
Hover over an available store button to see its QR code, then scan it with your phone. You can also focus the button with Tab. Press Escape to close the information.
What if the app is available on only one platform?
Use the available platform link. The other platform keeps its own status and will not send you to the wrong store.
Why can’t I open Google Play on my device?
Check whether your device supports Google Play and whether it is available for your region, connection and store account. We do not substitute an unverified installer.
What ages are the games suitable for?
Use the reading, arithmetic and interaction guidance on each product page. Check the actual store listing for its age rating. Parents can also try a game together with their child.
Where are my existing Xueyouji records?
Xueyouji records stay in your original browser. Open the tool to continue. Clearing browser data can remove local records.
Are the games paid, ad-supported or available offline?
Check each product’s actual version and store description. These details are not assumed from another product.
What if I can’t scan the QR code?
Click the same store button, or copy the link from the QR panel. On your phone, simply tap the button. Unavailable platforms do not show a QR code.
Help us understand what happened.
Include the product name, platform, version, steps to reproduce and screenshots with personal information removed. Do not send passwords, verification codes or a child’s personal records.